Warranty Policy

Warranty Summary

Defect Coverage Duration Conditions Exclusions
Colour Fading 6 months Normal washing using mild detergent as per care instructions Failure to follow wash care instructions, Use of Bleach, Sunlight fading.
Shrinkage 6 months Beyond industry standards Unauthorized alterations, misuse.
Pilling 6 months Formation of fiber balls on fabric surface Failure to follow wash care instructions.

Warranty Coverage

We stand firmly behind the quality of our products. Our warranty covers the following aspects for a period of 6 months from the date of purchase:

  1. Colour Fading: Our products are warranted against colour fading for up to 6 months of normal washing as per care instructions provided on the website and product labels. This includes any significant fading that affects the overall appearance of the product.
  2. Shrinkage: Our products are warranted against excessive shrinkage beyond industry standards.
  3. Pilling: Our products are warranted against pilling, which includes the formation of small fiber balls on the surface of the fabric.

Warranty Registration

To be eligible for the warranty program, customers must register their products within 15 days of purchase. Registration can be completed via our website by filling out the warranty registration form and uploading a copy of the purchase invoice here.

Warranty Claim Process

  1. Register your product within 15 days of purchase.
  2. Submit a warranty claim via our website with:
    • A description of the defect
    • Photographic evidence of the defect
    • Proof of purchase (invoice)
    • Proof of warranty registration
  3. Our team will review the claim and determine eligibility.

If a defect covered by this warranty occurs, customers must submit a warranty claim via our website. Once the claim is submitted, our team will review the information provided. If additional evidence or information is required, we will contact the customer directly.

Warranty Exclusions

The following conditions are not covered by this warranty:

  • Normal wear and tear
  • Damage caused by improper care, misuse, or accidents
  • Damage caused by failure to follow wash care instructions
  • Unauthorized alterations or repairs
  • Claims made without valid proof of purchase and warranty registration

Final Decision

Reshkala reserves the right to determine whether a product qualifies for warranty coverage. Our decision on the validity of a warranty claim is final. Any attempt to falsify claims or provide inaccurate information will result in the claim being denied and may void the warranty.

Liability Limitation

The warranty is non-transferable and only applies to the original purchaser of the product. Reshkala’s liability is limited to the repair or replacement of the defective product. In no event shall Reshkala be liable for any incidental or consequential damages.

For any questions or assistance with your warranty, please contact our customer service team at support@reshkala.com.